Time to give you an update. S has "done" his knee (last Friday) so things have been a bit of a write off since then. Yesterday, we had a call from N at PD who introduced herself as our Customer Service person (CSC). She was great, I sat on the phone for about an hour with her as I was pretty PO'd that we had had no contact in the nearly three weeks since we signed.
Apparently, as we added 1.5 mtrs to the length of the house, it needs to go through some approval process where they decide if they will actually accept our request to build it.
Well, it seems that they have because N, now has the file. I told her that we were going to pull out because of the no contact issues etc, reasoning that if this was the service level before we signed, what would it be like after???
But now have had a rethink and looked at this dispassionately, we want this house, they build this house, at a price we are willing to pay at the moment. so, we will take it through to tender and see how we go. It maybe too rich for our blood, but if we don't investigate we will not find out. We made appointments for tender and contract on the basis that we will go ahead.
We have made the tile appointment so then we will know what we are up for as far as tiles goes. Hopetoun is supposed to ring later this week so we can tee that up too. We may go down there this weekend and get a feel for how many upgrades we'll see there too.
All in all feeling much more positive now we know what is going on. N certainly has gone out of her way to make us feel better about the whole process.
But just to make sure, we will investigate the custom builder price as well and go with what feels best at the time. That should be some time next week.
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